Britain: Disabled couple banned from doctor’s surgery – because they complained so much

By: Adam Aspinall/ UK Mirror

A disabled couple have been banned by their local GP surgery – for making too many complaints.

Raymond Rose and his wife Susan became so fed up they complained about the practice every time they went – at least once a week.

Their complaints include being prescribed the ‘wrong’ medicine – and even about the amount of holiday their doctor has taken.

But bosses at the Greenway Community Practice in Bristol have become sick of their whingeing and told them not to come back.

The couple, both 68, have until Wednesday to find a new surgery or risk being unable to get access to their long-term prescriptions.

Gordon Brown talks to Dr Jens Rohrbeck during a visit to Greenway Community Practice Southmead in Bristol (Photo: SWNS)
Raymond has to find a new surgery by Wednesday (Photo: SWNS)

The practice defended its actions and said they were taken within NHS England guidelines.

Mr Rose said: “I think it is outrageous.

“I am well within my rights to complain if I don’t think the care is up to scratch and I think it is disgusting that they have blacklisted myself and my wife.”

The couple have been banned from the surgery (Photo: SWNS)

The couple began using Greenway Community Practice seven years ago as they both suffer from long term health conditions.

Mr Rose has ongoing kidney problems while his wife has mobility issues after a hip replacement.

Relations between the couple and the practice broke down around three years ago after Mr Rose claims he was put on medication which caused his weight to balloon.

Raymond and Susan Rose complained every time they went to the surgery(Photo: SWNS)

Practice manager at Greenway Community Practice, Matt Wood, said: “We are unable to comment on this specific case due to patient confidentiality.

“Any decision to remove patients from our practice list is only taken after consultation with NHS England and in accordance with their guidelines.”