Hotel Confidential: Civility in the Trump era


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Photo: Google

The temperature a sudden change in the air.  Anger and hostility at some the hotels with guest attacking staff and guest fighting with other guests.

In some parts of the country, Latino’s notably Mexicans workers is the cornerstone of many hotels, running the front and back offices.

In the last few years,workers with an accent have been verbally and physically attacked simply because they have accent. At a southern California, a quest slapped a housekeeper for responding to another housekeeper in Spanish.

A guest refused to check into a hotel and demanded their reservation cancelled without penalty because the front desk agent was Muslim.

Some guest refuse to interact with employees who have accents, often demand that an “American’ complete their transaction.

Some guest have complained about two or more employees speaking to each other in another language.  Demanding they only speak English.

 There were racist guest before Donald Trump.  Since his election many hotels have seen a major spike in racist behavior with guest verbally and physically attacking hotel staff, with most of the rage towards Latinos.

Breakfast

Cable News: one show is too right (Fox) the other one is too left (Msnbc) and one is kinda alright (CNN)  In a perfect world the hotel would have three televisions. When there is one Television in the dining area, the safe choice is center.  

A guest wrote a complaint letter to the hotel chains customer service department.   In the letter he said, he couldn’t believe that hotel chain would have CNN on the television a network known for its fake news.  He was so disturbed, he could barely eat his breakfast and will never stay at that hotel again!

In Sacramento, a guest demanded the channel to be changed to Fox News.  He says he spends thousands with the hotel and he wants to watch Fox.  and when the worker said she didn’t have the remote.  He threw his plate into the television screen and stormed off screaming.   He later, told the manager the worker’s attitude made him do it.!

An argument over one of Trumps polices, turned into a brawl including one 71 year old grandmother, police were called.

No one can recall the animosity exhibited today hotels/motels today. .  Guest fighting ,arguing, during the breakfast hour has left some supervisors with no other option than to simply turn the television off.

 

 

 

 

 

 

 

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Published by CityFella

Big city fella, Born and Raised in the San Francisco Bay Area. Lived in New York (a part time New Yorker) for three years . I have lived in the Sacramento area since 1993. When I first moved here, I hated it. Initially found the city too conservative for my tastes. A great place to raise children however too few options for adults . The city has grown up, there is much to do here. The city suffers from low self esteem in my opinion, locals have few positive words to say about their hometown. visitors and transplants are amazed at what they find here. From, the grand old homes in Alkali Flats, and the huge trees in midtown, there are many surprises in Sacramento. Theater is alive is this area . And finally ,there is a nightlife... In.downtown midtown, for the young and not so young. My Criticism is with local government. There is a shortage of visionaries in city hall. Sacramento has long relied on the state, feds and real estate for revenue. Like many cities in America,Downtown Sacramento was the hub of activity in the area. as the population moved to the suburbs and retail followed. The city has spent millions to revive downtown. Today less than ten thousand people live downtown. No one at city hall could connect the dots. Population-Retail. Business says Sacramento is challenging and many corporations have chosen to set up operations outside the cities limits. There is vision in the burbs. Sacramento has bones, there are many good pieces here, leaders seem unable or unwilling to put those pieces together into. Rant aside, I love it here. From the trees to the rivers. But its the people here that move me. Sacramento is one of the most integrated cities in America. I find I'm welcome everywhere. The spices work in this city of nearly 500,000 and for the most part these spices blend well together. From Ukrainians to Hispanics and a sizable gay community, all the spices seem to work well here. I frequently travel and occasionally I will venture into a city with huge racial borders, where its unsafe to visit after certain hours. I haven't found it here. I cant imagine living in a community where there is one hue or one spice. I love the big trees, Temple Coffee House, the Alhambra Safeway, Zelda's Pizza, Bicyclist in Midtown, The Mother Lode Saloon, Crest Theater, and the Rivers. I could go on and I might. Sacramento is home.

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