Hotel Confidential: Civility in the Trump era


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Photo: Google

The temperature a sudden change in the air.  Anger and hostility at some the hotels with guest attacking staff and guest fighting with other guests.

In some parts of the country, Latino’s notably Mexicans workers is the cornerstone of many hotels, running the front and back offices.

In the last few years,workers with an accent have been verbally and physically attacked simply because they have accent. At a southern California, a quest slapped a housekeeper for responding to another housekeeper in Spanish.

A guest refused to check into a hotel and demanded their reservation cancelled without penalty because the front desk agent was Muslim.

Some guest refuse to interact with employees who have accents, often demand that an “American’ complete their transaction.

Some guest have complained about two or more employees speaking to each other in another language.  Demanding they only speak English.

 There were racist guest before Donald Trump.  Since his election many hotels have seen a major spike in racist behavior with guest verbally and physically attacking hotel staff, with most of the rage towards Latinos.

Breakfast

Cable News: one show is too right (Fox) the other one is too left (Msnbc) and one is kinda alright (CNN)  In a perfect world the hotel would have three televisions. When there is one Television in the dining area, the safe choice is center.  

A guest wrote a complaint letter to the hotel chains customer service department.   In the letter he said, he couldn’t believe that hotel chain would have CNN on the television a network known for its fake news.  He was so disturbed, he could barely eat his breakfast and will never stay at that hotel again!

In Sacramento, a guest demanded the channel to be changed to Fox News.  He says he spends thousands with the hotel and he wants to watch Fox.  and when the worker said she didn’t have the remote.  He threw his plate into the television screen and stormed off screaming.   He later, told the manager the worker’s attitude made him do it.!

An argument over one of Trumps polices, turned into a brawl including one 71 year old grandmother, police were called.

No one can recall the animosity exhibited today hotels/motels today. .  Guest fighting ,arguing, during the breakfast hour has left some supervisors with no other option than to simply turn the television off.

 

 

 

 

 

 

 

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