She helped him find his mind!

It not new.  Because of smart phones and social media we get to see and witnesses of bad behavior and people who see it for the first time are shocked.   Bad behavior is everywhere , on planes, in supermarkets, banks and in this story a hotel.

Legend has is ,and she is a legend to many,  A young man had a reservation at an west coast hotel.  He presented a worn credit card and a questionable ID.   The seasoned* clerk at the hotel immediately asked for another credit card.

The young man demanded she used the credit card he presented.  She swiped the credit card and the last four numbers on the card did not match the last four numbers in her computer.

 Without telling him the credit card was fraudulent,  she asked for another credit card.   He started screaming. Rumor says, the clerk was un-bothered by his tone.   They say  she picked up a book and started reading, which sent him into the stratosphere and he threw a cup of hot coffee in her face. The clerk ,working third shift, is a serious coffee drinker and returned more than forty ounces of scalding hot coffee to the face and body of the young man..    Police were called, no one was arrested.   She has been suspended and faces disciplinary action and could be fired!

She is hero, to nearly everyone who has heard the story.   A hero to those who works in customer service and with the public.

Some people believe those on the other side of the counter are their servants and believe the customer is always right even if the right is abusive.

*Seasoned employees (over 40) are less like to accept an abusive customer and aren’t easily intimidated.

Hoping she will keep her job and I’m sure forty ounces helped him find his right mind and just perhaps he will think before throwing anything on anyone in the future.






Published by CityFella

Big city fella, Born and Raised in the San Francisco Bay Area. Lived in New York (a part time New Yorker) for three years . I have lived in the Sacramento area since 1993. When I first moved here, I hated it. Initially found the city too conservative for my tastes. A great place to raise children however too few options for adults . The city has grown up, there is much to do here. The city suffers from low self esteem in my opinion, locals have few positive words to say about their hometown. visitors and transplants are amazed at what they find here. From, the grand old homes in Alkali Flats, and the huge trees in midtown, there are many surprises in Sacramento. Theater is alive is this area . And finally ,there is a nightlife... In.downtown midtown, for the young and not so young. My Criticism is with local government. There is a shortage of visionaries in city hall. Sacramento has long relied on the state, feds and real estate for revenue. Like many cities in America,Downtown Sacramento was the hub of activity in the area. as the population moved to the suburbs and retail followed. The city has spent millions to revive downtown. Today less than ten thousand people live downtown. No one at city hall could connect the dots. Population-Retail. Business says Sacramento is challenging and many corporations have chosen to set up operations outside the cities limits. There is vision in the burbs. Sacramento has bones, there are many good pieces here, leaders seem unable or unwilling to put those pieces together into. Rant aside, I love it here. From the trees to the rivers. But its the people here that move me. Sacramento is one of the most integrated cities in America. I find I'm welcome everywhere. The spices work in this city of nearly 500,000 and for the most part these spices blend well together. From Ukrainians to Hispanics and a sizable gay community, all the spices seem to work well here. I frequently travel and occasionally I will venture into a city with huge racial borders, where its unsafe to visit after certain hours. I haven't found it here. I cant imagine living in a community where there is one hue or one spice. I love the big trees, Temple Coffee House, the Alhambra Safeway, Zelda's Pizza, Bicyclist in Midtown, The Mother Lode Saloon, Crest Theater, and the Rivers. I could go on and I might. Sacramento is home.

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