Hotel Confidential: Miss “It”

Her high heels announced her entrance into the hotel  with extra  loud clacking, she walked with purpose.

Within mega seconds,  Miss It , loudly asked if  there was someone in the back who could help her,  she wanted to go to bed!  There was only person ahead of her. but for Miss it , one person was one too many. and waiting was something she didn’t do!

The seasoned hotel Clerk said to himself, she’s trouble.

Miss It , is THAT low budget Diva, who would demand  to know if the fish was fresh at McDonalds.

She didn’t choose a five star hotel, she chose a moderately priced hotel.

Miss It,  booked one of those rates that require proof of employment .  She was INSULTED when the clerk asked. How dare you ask me! she said (being a bit EXTRA! EXTRA!)  Its late night, and I am a Super Super Diamond customer who is only gonna be in your hotel a few hours.  I CANT BELIEVE IT! 

She went through her papers and gave him business card from an entirely different company.  She insisted the company was a division of the the well known company.  She is Never to be Questioned!!   And when the Hotel Clerk, showed her an example of the corporate ID.  Miss It,  attempted to belittle the hotel clerk.  Perhaps, he was a victim of poor training.   She couldn’t believe it! 

The tired guest came down to the front desk a few more times during the night .   She called the hotels customer service to complain.  Typically being a Super Super Diamond customer, they call the hotel and ask the hotel to change the rate.   Miss It, confirmed her new rate which would have only come from customer service.    The Clerk quietly listened as she ranted about the lack of respect and tales of poor service as this wasn’t the first time wasn’t properly recognized as a premier quest of the hotel.

The following day, she wrote paragraphs about her experience at the hotel including the condition of her room to the customer service department.  There was a large amount of  fiction in Miss It”s accounting of the night before.

But she wasn’t done!  One his colleagues found her  on social media where she continued her rant about the company and her negative treatment as a Super Super Diamond customer.

Her page was filled with her negative experiences at other companies, where she was the victim.

I’m sure there are people who know Miss It as  a wonderful, caring, person, who would give her last stiletto to a needy person and she probably is.  Those people rarely see her impatience and  rude behavior.  Unless they check in with her at a hotel. a restaurant, a retail store and the list goes on.

What or Who is a Miss It?  

There are millions of Miss It’s. Diva wannabes, without the cash or the credit.

(There are male versions of Miss It)  Most have recently attained a certain status, often a new position and salary.   These people often stand out as they are in a word, EXTRA.  They demand extra attention, insisting to be above and frequently act out, when their demands aren’t met.  Rude and demanding.   When all of their belittling and insults fail, they often resort to screaming and sometimes crying.  Its all about the win.  The that win, comes at a price.  Business have a right to refuse service.  Continued  disruptive behavior could cost you your membership, a flight, a hotel room, a rental car, which could effect  your job.

True Diva’s, stay at four and five star hotels and  often visit  best establishments in town.  I have rarely seen a true Diva make a scene or raise his or her voice unless its new money.  (New money screams , old money whispers)  One evening at Ritz Carlton ($845- a night for a basic room) a well to do couple were very upset with the location of their room.   After a brief call on their cell phone.  Two mangers appeared, they spoke to the couple away from the front desk and within seconds every one walked away.  The couple seemed satisfied.