Do good auto quality scores produce sales and profits?


By: Mark Phelan/Detroit Free Press Should you care if a new Chevrolet is less than 1% more likely to have a problem than a new Toyota? If a new Honda is 2.8% more likely to have a problem than either? Some people who follow the auto industry carefully found themselves asking those questions recently afterContinue reading “Do good auto quality scores produce sales and profits?”

Hotel Confidential: The Electronic Divide (Boomers Confused)


Once upon a time in hotel-motel land.  A good hotel had a color TV, air conditioning  and a pool.  The remotes had eight buttons, the air conditioner had controls right on the unit  or if it where an upscale hotel it had a thermostat on the wall.  A thermostat much like one would have atContinue reading “Hotel Confidential: The Electronic Divide (Boomers Confused)”